Refund policy

We want you fired up when your LUW gear shows up. If something arrives wrong, damaged, or not what you ordered, let us know and we’ll make it right.

Please contact us at support@lyfeuwant.com within 7 days of delivery with your name, order number, and photos of the issue.

Returns

Because many LUW items may be custom, limited-run, made-to-order, or produced specifically for you, we may not accept returns for buyer’s remorse, wrong size ordered, or change-of-mind purchases.

If your item is eligible for return, it must be unused, unworn, unwashed, and in its original condition.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or incorrect, send us photos and your order details. If the issue is confirmed, we’ll work with you on a replacement, refund, or store credit.

Custom Orders

Custom products are made for you, so they are generally final sale unless they arrive damaged, defective, or incorrect.

Refunds

Approved refunds will be issued back to the original payment method. Processing times can vary depending on your bank or payment provider.

Exchanges

If exchanges are available, they depend on product availability. Limited drops may sell out, so replacements are not always guaranteed.

Bottom line: if we messed up, we’ll own it. If you ordered the wrong thing, we’ll still try to help where we can, but custom and limited gear plays by final-sale rules.